Shipping policy

Shipping Policy

Effective Date: September 6, 2026

Thank you for shopping with Susan's Boutique Boston. We are committed to processing and delivering your orders as quickly and reliably as possible.

Please review the following shipping policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after the order is placed.

Orders are not processed or shipped on weekends or U.S. federal holidays. During periods of high order volume, holidays, sales, or promotions, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

2. Shipping within the United States

We currently ship orders to addresses within the United States.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the shipping method available for your order.

Estimated delivery times are:

Standard Shipping: Approximately 6–14 business days after processing
Expedited Shipping: Approximately 1–3 business days after processing, where available

Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect or incomplete addresses, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.

From time to time, Susan's Boutique Boston may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated on our website or at checkout.

4. Tracking Information

When tracking is available, a tracking number will be provided in your shipping confirmation email.

Please allow up to 48 hours for tracking information to become active after your order has been shipped, as carrier systems may require time to update.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you have entered an incorrect address, please contact us as soon as possible at support@susansboutiqueboston.com.

We will make reasonable efforts to update the shipping address before the order is shipped. However, once an order has been shipped, we may be unable to change the delivery address.

Susan's Boutique Boston is not responsible for orders delivered to an incorrect address provided by the customer.

6. Delayed, Lost, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the shipping carrier first.

If you believe your package is lost, delayed, or stolen, please contact us at support@susansboutiqueboston.com, and we will do our best to assist you.

Please note that Susan's Boutique Boston cannot guarantee replacement or reimbursement for packages that are confirmed as delivered by the carrier.

7. Damaged Packages

If your order arrives damaged, please contact us at support@susansboutiqueboston.com as soon as possible.

Please provide your order number and clear photographs of the damaged package and/or items so that we can review the issue and determine the appropriate resolution.

8. Delivery Delays Beyond Our Control

Susan's Boutique Boston is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Natural disasters
Carrier delays or service interruptions
Holidays and peak shipping periods
Incorrect or incomplete delivery information
Government restrictions or other unforeseen events

We will, however, make reasonable efforts to assist customers in resolving shipping-related issues.

9. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us:

Email: support@susansboutiqueboston.com

We are happy to assist you with shipping and order-related questions.

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