Privacy policy

Privacy Policy

Effective Date: September 6, 2026

At Susan's Boutique Boston, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our online store.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our store, we may collect certain information.

The information we collect may include:

Your name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Payment-related information
IP address
Browser type and device information
Website activity and interaction information
Information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to operate our business, process orders, provide customer service, improve our website, and comply with applicable legal obligations.

2. Payment Information

When you make a purchase, your payment information is processed through our payment service providers.

We generally do not have access to or store your complete credit or debit card number. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

3. How We Use Your Information

We may use the information we collect for purposes including:

Processing and fulfilling your orders
Processing payments
Shipping and delivering products
Sending order confirmations and shipping updates
Providing customer support
Responding to inquiries and requests
Managing returns, refunds, and exchanges
Preventing fraudulent or unauthorized transactions
Maintaining and improving our website
Understanding how customers use our website
Sending promotional communications where permitted and where you have provided appropriate consent
Complying with applicable laws and legal obligations

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice where required.

4. Information Sharing

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify and technology service providers
Payment processors
Shipping and delivery providers
Website and analytics providers
Customer service providers
Fraud prevention and security providers
Marketing and advertising service providers, where applicable
Professional advisors, such as legal or accounting professionals
Government authorities or law enforcement where required by law

We do not sell your personal information as a business practice.

Third-party service providers may only receive the information reasonably necessary to perform the services they provide to us, subject to their applicable terms and privacy practices.

5. Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our ecommerce store.

Shopify may process personal information in connection with your use of our store, including information related to purchases, accounts, payments, and website interactions.

Shopify's handling of personal information is governed by its own privacy practices and policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support marketing or advertising activities where applicable.

Cookies may help us:

Keep items in your shopping cart
Remember certain preferences
Understand website traffic and usage
Improve website functionality
Analyze customer interactions
Provide relevant advertising where applicable

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Analytics and Advertising

We may use analytics and advertising technologies provided by third-party services to understand website activity, measure marketing performance, and improve our advertising.

These services may collect information such as device information, IP address, pages visited, interactions with advertisements, and general browsing activity.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

8. Marketing Communications

If you choose to subscribe to promotional communications, we may use your email address to send information about products, promotions, sales, or other updates from Susan's Boutique Boston.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:

support@susansboutiqueboston.com

Even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping notifications, or information necessary to manage your account or purchase.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to applicable legal exceptions
Request information about how your personal information is collected or used
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

13. California Privacy Rights

If you are a resident of California, you may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, these rights may include rights relating to access, correction, deletion, and opting out of certain uses or disclosures of personal information.

To exercise applicable privacy rights, please contact us at:

support@susansboutiqueboston.com

We will process requests in accordance with applicable law.

14. International Data Transfers

Susan's Boutique Boston is operated by AVDO LTD, a company registered in the United Kingdom.

Because our business uses online service providers and technology infrastructure that may operate internationally, your personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise an applicable privacy right, please contact us:

Susan's Boutique Boston
Email: support@susansboutiqueboston.com

Sign up and save